Magical VR Sleigh Ride
Experience The Magic!
The magic starts the minute you arrive at our Nags Hall Centre. Walk through our Christmas Department and head through to the lower building. While you wait you should take a few minutes to listen to the pre-flight info…then, make yourself comfortable as you and your family and friends step onto Santa’s sleigh and transport yourself to Lapland with your own VR headset.
Feel the rush of the sleigh as it takes off and the wind in your face as you virtually ‘fly through the air’ with DASH for a festive adventure that’s not to be missed!
Safe and Secure
Our safe and secure sleigh ride takes up to 6 members of the same group, in allocated and secure slots. Everyone can experience the sleigh, however if you suffer from epilepsy, motion sickness or vertigo, please ride in the front seat and without headsets. We recommend the virtual reality sleigh ride experience for children 5 years and over. Children under 5 years may ride using the headsets with parental discretion. All children under 2 can sit on an adult’s knee but both adult and child will be unable to use the headsets (See FAQ’s below).
FAQ’s & BOOKING CONDITIONS
Where can I buy tickets?
Tickets are £20 for up to 6 people and are available to book HERE
There’s only two of us, do I get a discount?
Afraid not! We have a set price per booking slot rather than an individual ticket price. This means that a family or friend group can ride in safety without worrying about mixing with other households. Each slot will take up to 6 people, so why not book the experience together.
Can I just turn up?
We would strongly advise everyone to pre-book slots in advance. We only have limited slots available each session.
What safety measures do you have in place?
We are only allowing one group at a time on the sleigh ride. Staff will be cleaning the ride between every session.
Do I have to wear a mask?
You do not need to wear a face mask, but if the national policy on wearing face masks changes our policy will change in accordance with this.
Are there any health conditions that mean I cannot ride?
The sleigh is suitable for everyone. However, if you suffer from epilepsy, motion sickness or vertigo please ride in the front seat and please don’t wear the headsets. You will be able to experience the ride in 2D with the giant screen at the front.
Can my children ride alone?
No, all children under 16 years must be accompanied by an adult.
Where is the experience located?
The experience is located at our Nags Hall Centre in the lower building at the back of the Christmas Department.
What age is it suitable for?
We recommend the virtual reality sleigh ride experience for children 5 years and over. Children under 5 years may ride using the headsets with parental discretion. The ride can also be experienced without headsets in 2D as there is a large screen positioned at the front of the sleigh. This will allow small children and babies to be brought into the experience. All children under 2 must sit on an adult’s knee and both adult and child will be asked to sit without headsets so the children are being safely looked after. Pushchairs and large bags must be left outside. We will have a member of staff managing the queue, but we take no responsibility for any personal belongings.
What is the refund policy?
If we find it necessary to close the ride, we will offer a full refund or the option to book an alternative session (subject to availability). If legislation changes mean we have to make alterations to the way we operate the experience, but are still able to remain open, then no refund will be given. If you are late for your booked time slot or cannot make your session, unfortunately we cannot offer a refund.
Can I change my booking slot?
Unfortunately, you cannot change booking slots yourself. You can cancel your slot by phoning us on 01883 742275 and we will try our best to re-book a slot on the booking system (subject to availability.)